General information
General Information
In this section you will find important
information about payment methods,
delivery and return of goods.
Payment methods
You can pay for your order on our website in the following ways:
- WebMoney. You can pay for the goods using the payment system WebMoney. Details for payment will be sent in a letter to your e-mail, specified when ordering on the site.
- Litecoin. A fork of Bitcoin, a peer-to-peer electronic payment system using the cryptocurrency of the same name. Details for payment will be sent in a letter to your e-mail specified when ordering on the site.
Delivery methods
- UPS
- DHL
- International Shipping Service
Terms of use
By placing an order on our website or participating in an affiliate program, you automatically consent to the processing and use of your personal information for mailings, product availability notifications and participation in drawings on our website. Your personal information will not be shared with third parties.
Privacy Policy
We process and store your personal information for the purpose of sending, returning and paying for goods, as well as to compile internal anonymous order statistics in order to improve the quality of service.
Your personal information is not given to third parties and can only be used for promotional e-mailing, payment in the referral office, bonuses, sending orders, etc.
If for any reason you want to delete your personal profile and all personal information, please contact our store managers.
Purchase returns
Replacement and return policy product for individuals.
Our store guarantees:
- The quality of seeds produced by Errors Seeds and imported production. Topics about the cultivation of these seeds constantly appear on thematic forums.
All seeds go through several stages of testing under near-perfect conditions before they hit the showcase.
- The fact of sending seeds.
The buyer can expect to be reimbursed within 90 days of sending the order in these cases:
1. If a product is lost in transit.
We contact the post office ourselves and provide the customer with all the data necessary to find the parcel.
2. If the product is damaged in transit. The following are required for reimbursement:
• Declaration or order number;
• Photo of the damaged product in or near the package.
The store will indemnify if the customer has complaints that the product does not meet the following criteria:
• germination of most seeds;
• the type of flowering indicated in the product description (auto\photo);
• feminine sex of plants in feminized seeds.
To apply for reimbursement losses you must:
• complete this contact form;
• send by mail [email protected]
• send photos of the damaged seeds along with the packaging to the post office.
The application will be processed within 48 hours.
IMPORTANT: We will not pay compensation if:
• Buyer contacts us later more than 90 days after the order has been shipped.
• All information was not provided.
• Our expert determined that the problem was not with the product, but with how the client treated her.
Pay attention!
The terms of replacement and return (compensation) apply to Errors Seeds products only. These terms do not apply to the products of other manufacturers.
The consideration of the application is subject to the availability of complete information. If any information necessary for making a decision is missing/inaccurate, it is clarified, the application is not considered as received - until the user clarifies it, only after that the review takes place, within 48 hours.